You have worked through all eight lessons of Difficult Conversations in Leadership. Mark the course complete to record your achievement.
Over the course of eight lessons, you have developed and practised the following leadership competencies:
Applied emotional self-awareness and preparation techniques before entering a difficult conversation.
Demonstrated curiosity and empathy as leadership tools, including Verbal Aikido principles.
Constructed generative questions that open dialogue and invite collaborative problem-solving.
Identified and replaced language patterns that escalate conflict with constructive, specific alternatives.
Practised the And Stance to acknowledge perspectives while advocating for clear outcomes.
Conducted performance management conversations grounded in observable behaviour and clarity.
Navigated high-stakes HR conversations, including probation, misconduct, and substance-related matters.
Integrated emotional intelligence with a leadership compass for principled, courageous communication.
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