References

The following sources are cited throughout the course. All references are listed in the order in which they first appear.

1
Online Resource

Ringer, J. (2006). We Have to Talk: A Step-by-Step Checklist for Difficult Conversations. judyringer.com.

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2
Book

Stavros, J., & Torres, C. (2018). Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement. Berrett-Koehler Publishers.

3
Journal / Article

Knight, R. (2015). How to Handle Difficult Conversations at Work. Harvard Business Review.

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4
Journal / Article

Dowling, D. (2022). How to Give Difficult Feedback. Harvard Business Review.

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5
Journal / Article

Reardon, K. K. (2010). Courage as a Skill. Harvard Business Review.

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6
Journal / Article

Dillon, K. (2014). I Think of My Failures as a Gift. Harvard Business Review.

7
Journal / Article

Bernardo, M. (2021). After a Difficult Conversation, Reconnect. Harvard Business Review.

8
Online Resource

Houston, M. (2017). Leaders Must Be Willing to Have Difficult Conversations. Lead You First.

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9
Book

Scott, K. (2019). Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity. St. Martin's Press.

10
Journal / Article

David, S. (2014). Manage a Difficult Conversation with Emotional Intelligence. Harvard Business Review.

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11
Online Resource

Buchanan, H. (2017). Leadership Matters: Reducing Conflict Through Aikido. Credit Union Management.

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12
Journal / Article

Detert, J. (2021). Words and Phrases to Avoid in a Difficult Conversation. Harvard Business Review.

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13
Journal / Article

Markman, A. (2021). How to Have Difficult Conversations Virtually. Harvard Business Review.

14
Video

Sinek, S. (2019). How to Have Difficult Conversations. YouTube / Sounds True.

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15
Video

Cohen, A. (2018). How to Lead Tough Conversations. TEDxKeene.

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16
Video

Fisher, J. (2023). How Strong Communicators Handle Difficult Talks. YouTube.

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17
Video

Groeschel, C. (2022). Mastering Hard Conversations. YouTube / Craig Groeschel Leadership Podcast.

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18
Book

Stone, D., Patton, B., & Heen, S. (2010). Difficult Conversations: How to Discuss What Matters Most. Penguin Books.