The following sources are cited throughout the course. All references are listed in the order in which they first appear.
Ringer, J. (2006). We Have to Talk: A Step-by-Step Checklist for Difficult Conversations. judyringer.com.
Access sourceStavros, J., & Torres, C. (2018). Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement. Berrett-Koehler Publishers.
Knight, R. (2015). How to Handle Difficult Conversations at Work. Harvard Business Review.
Access sourceDowling, D. (2022). How to Give Difficult Feedback. Harvard Business Review.
Access sourceDillon, K. (2014). I Think of My Failures as a Gift. Harvard Business Review.
Bernardo, M. (2021). After a Difficult Conversation, Reconnect. Harvard Business Review.
Houston, M. (2017). Leaders Must Be Willing to Have Difficult Conversations. Lead You First.
Access sourceScott, K. (2019). Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity. St. Martin's Press.
David, S. (2014). Manage a Difficult Conversation with Emotional Intelligence. Harvard Business Review.
Access sourceBuchanan, H. (2017). Leadership Matters: Reducing Conflict Through Aikido. Credit Union Management.
Access sourceDetert, J. (2021). Words and Phrases to Avoid in a Difficult Conversation. Harvard Business Review.
Access sourceMarkman, A. (2021). How to Have Difficult Conversations Virtually. Harvard Business Review.
Groeschel, C. (2022). Mastering Hard Conversations. YouTube / Craig Groeschel Leadership Podcast.
Access sourceStone, D., Patton, B., & Heen, S. (2010). Difficult Conversations: How to Discuss What Matters Most. Penguin Books.